We do our best to make sure all orders are shipped promptly and correctly. If by chance there is a problem with your order we will do our very best to correct the issue. If In-Store Pickup is selected, orders may be picked up at The Central Resource located inside Central Christian Church at 301 N. Tenth, Mount Vernon, IL 62864 between normal business hours Mon-Fri 9am-5pm, Sat 6pm-7pm, Sun 9am-12n. Please note that no returns will be accepted without a return authorization number. Returns can be made online by contacting customer service at the email below, or at The Central Resource counter inside Central Christian Church. There are no refunds or exchanges for any ticket purchases. Please contact customer service at customerservice@thenewcentral.com for more information and not notify us of any problems.